{"id":"2017_ford_flex","make":"Ford","make_slug":"ford","model":"Flex","model_slug":"flex","year":2017,"url":"/ford/flex/2017/","pts":["gas"],"configs":[{"id":38418,"model":"Flex FWD","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"","turbo":false,"super":false,"start_stop":false,"city":16,"hwy":23,"comb":19,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 2WD","co2":468,"fe_score":4,"ghg_score":4,"fuel_cost":3300,"save_spend":-5250,"guzzler":false,"mfr_code":"FMX","modified":"Fri Dec 02 00:00:00 EST 2016"},{"id":38420,"model":"Flex AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"","turbo":false,"super":false,"start_stop":false,"city":16,"hwy":22,"comb":18,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 4WD","co2":491,"fe_score":3,"ghg_score":3,"fuel_cost":3450,"save_spend":-6000,"guzzler":false,"mfr_code":"FMX","modified":"Fri Dec 02 00:00:00 EST 2016"},{"id":38421,"model":"Flex AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic (S6)","cyl":6,"displ":3.5,"eng":"SIDI","turbo":true,"super":false,"start_stop":false,"city":15,"hwy":21,"comb":17,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Standard Sport Utility Vehicle 4WD","co2":523,"fe_score":3,"ghg_score":3,"fuel_cost":3650,"save_spend":-7000,"guzzler":false,"mfr_code":"FMX","modified":"Fri Dec 02 00:00:00 EST 2016"}],"vclass":"Standard Sport Utility Vehicle 4WD","segment":"Midsize / large SUV","epa_certified":true,"recalls":[{"campaign":"25V732000","component":"STRUCTURE:BODY","mfr":"Ford Motor Company","reported":"2025-10-24","owner_notified":"","units":92347,"summary":"Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.","consequence":"Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.","remedy":"Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"25SB8","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"25V695000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Ford Motor Company","reported":"2025-10-13","owner_notified":"2026-01-02","units":1448655,"summary":"Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT,  Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles.  The rearview camera may display a distorted,  intermittent, or blank image when the vehicle is in reverse.","consequence":"A rearview camera that fails to properly display an image can reduce the driver\u00e2\u20ac\u2122s view behind the vehicle, increasing the risk of a crash.","remedy":"Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"25SA9","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"20V072000","component":"SUSPENSION:REAR","mfr":"Ford Motor Company","reported":"2020-02-10","owner_notified":"2020-10-28","units":211207,"summary":"Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack.  The rear suspension toe links may fracture due to stress on the rear suspension.","consequence":"A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.","remedy":"Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge.  Remedy parts are not currently available.  Owners were notified about the recall on March 3, 2020.  A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020.  Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140.  Ford's number for this recall is 20S04.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"20S04","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"16V925000","component":"ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER","mfr":"Ford Motor Company","reported":"2016-12-22","owner_notified":"2017-01-31","units":1163,"summary":"Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines.  Improperly brazed turbocharger oil supply tubes may leak oil on engine components.","consequence":"An oil leak, in the presence of an ignition source, increases the risk of a fire.","remedy":"Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge.  The recall began on January 31, 2017.  Owners may contact Ford customer service at 1-866-436-7332.  Ford's number for this recall is 16S46.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"16S46","initiated_by":"MFR","variants":[],"severity":"critical"}],"recall_count":4,"critical_count":1,"park_outside":false,"do_not_drive":false,"score":61,"grade":"D","complaints":{"count":42,"crash":2,"fire":0,"injured":2,"deaths":0,"comps":[["Suspension",13],["Unspecified",13],["Back Over Prevention",7],["Visibility/Wiper",4],["Steering",3],["Electrical System",3]],"by_year":{"2017":1,"2018":1,"2019":1,"2020":9,"2021":1,"2022":2,"2023":4,"2024":1,"2025":12,"2026":10},"excerpts":[["2026-04-17","Engine","I am submitting this complaint to report a serious and potentially dangerous safety defect involving the internal water pump design in the 3.5L Duratec V6 engine used in my 2017 Ford Flex. The water pump in this engine is mounted internally behind the timing chain cover. When the pump fails, coolant is not externally v\u2026"],["2026-03-19","Structure","The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recal\u2026"],["2026-03-11","Electrical System","My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message \u00e2\u20ac\u0153Camera Unavailable\u00e2\u20ac\ufffd when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The scr\u2026"]]},"investigations":[{"action":"PE25007","component":"STRUCTURE:BODY:ROOF AND PILLARS","opened":"2025-08-07","closed":"2026-08-05","campaign":"25V732","subject":"B-Pillar Trim Detachment","summary":"On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate an"}],"ncap":[{"desc":"SUV AWD","overall":null,"frontal":null,"side":null,"rollover":4,"rollover_risk":0.151,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"Standard","variant":null},{"desc":"SUV FWD","overall":null,"frontal":null,"side":null,"rollover":4,"rollover_risk":0.164,"seats":null,"fcw":"Optional","ldw":"No","aeb":"No","esc":"","backup_cam":"Standard","variant":null}],"popularity":999,"headline":{"range":null,"mpg":19,"ncap":null,"complaints":42},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}