{"id":"2019_ram_promaster_city","make":"Ram","make_slug":"ram","model":"Promaster City","model_slug":"promaster-city","year":2019,"url":"/ram/promaster-city/2019/","pts":["gas"],"configs":[{"id":40960,"model":"Promaster City","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic 9-spd","cyl":4,"displ":2.4,"eng":"","turbo":false,"super":false,"start_stop":false,"city":21,"hwy":28,"comb":24,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Special Purpose Vehicle 2WD","co2":374,"fe_score":5,"ghg_score":5,"fuel_cost":2600,"save_spend":-1750,"guzzler":false,"mfr_code":"CRX","modified":"Mon Dec 03 00:00:00 EST 2018"}],"vclass":"Special Purpose Vehicle 2WD","segment":"Special purpose","recalls":[{"campaign":"25V876000","component":"EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:","mfr":"Rollx Vans","reported":"2025-12-17","owner_notified":"2026-02-05","units":86,"summary":"Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.","consequence":"An unsecured wheelchair can move during transit, increasing the risk of injury.","remedy":"Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"25V720000","component":"ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY","mfr":"Chrysler (FCA US, LLC)","reported":"2025-10-23","owner_notified":"2025-12-11","units":300691,"summary":"Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.","consequence":"Electrical circuits that overheat increase the risk of a fire.","remedy":"Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"67C, B3C, C9C","initiated_by":"MFR","variants":[],"severity":"critical"},{"campaign":"25V552000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US, LLC)","reported":"2025-08-26","owner_notified":"2026-07-21","units":219577,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.","consequence":"A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.","remedy":"Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"59C","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"23V301000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL","mfr":"Chrysler (FCA US, LLC)","reported":"2023-04-27","owner_notified":"2023-06-22","units":165503,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission.  The park pawl may not fully engage the park gear due to debris inside the transmission.","consequence":"A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.","remedy":"Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge.  Owner notification letters were mailed June 22, 2023.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 44A.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"44A","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"21V728000","component":"EXTERIOR LIGHTING:TURN SIGNAL","mfr":"Chrysler (FCA US, LLC)","reported":"2021-09-21","owner_notified":"2021-10-28","units":23853,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles.  If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, \"Lamps, Reflective Devices, and Associated Equipment.\"","consequence":"The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.","remedy":"Dealers will update the Body Controller Module (BCM) software, free of charge.  Owner notification letters were mailed October 28, 2021.  Owners may contact FCA US LLC customer service at 1-800-853-1403.  FCA US LLC's number for this recall is Y71.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y71","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"20V582000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT","mfr":"Prime-Time Specialty Vehicles","reported":"2020-10-15","owner_notified":"","units":20,"summary":"Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines.  The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.","consequence":"The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.","remedy":"Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge.  Owners may contact Prime-Time customer service at 1-574-293-9191.  Prime-Time's number for this recall is W00.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W00","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V250000","component":"SEAT BELTS:FRONT:RETRACTOR","mfr":"National Van Builders, Inc.","reported":"2020-05-05","owner_notified":"2020-05-19","units":5,"summary":"National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats.  The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, \"Seat Belt Assemblies.\"","consequence":"An unsecured occupant has an increased risk of injury in the event of a crash.","remedy":"National Van Builders will notify owners, and dealers will replace the retractors, free of charge.  The recall began May 19, 2020.  Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"20E-004","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V222000","component":"SEAT BELTS:FRONT:RETRACTOR","mfr":"TransitWorks","reported":"2020-04-20","owner_notified":"2020-05-13","units":205,"summary":"TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats.  The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, \"Seat Belt Assemblies.\"","consequence":"An unsecured occupant has an increased risk of injury in the event of a crash.","remedy":"TransitWorks will notify owners, and dealers will replace the retractors, free of charge.  The recall began May 13, 2020.  Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"20V036000","component":"POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT","mfr":"Chrysler (FCA US LLC)","reported":"2020-01-23","owner_notified":"2020-05-26","units":222207,"summary":"Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines.  The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.","consequence":"The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.","remedy":"Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge.  The recall began May 26, 2020.  Owners may contact Ram Trucks at 1-866-726-4636.  Chrysler's number for this recall is W00.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W00","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"19V333000","component":"SEATS","mfr":"New England Wheels","reported":"2019-04-29","owner_notified":"2019-05-27","units":544,"summary":"New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats.  When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.","consequence":"In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.","remedy":"New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019.  Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"18E-076","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":10,"critical_count":1,"park_outside":false,"do_not_drive":false,"score":35,"grade":"F","complaints":{"count":63,"crash":3,"fire":0,"injured":2,"deaths":0,"comps":[["Power Train",24],["Engine",10],["Unspecified",8],["Electrical System",7],["Engine And Engine Cooling",6],["Service Brakes",5]],"by_year":{"2019":3,"2020":7,"2021":6,"2022":9,"2023":8,"2024":10,"2025":10,"2026":10},"excerpts":[["2024-05-02","Back Over Prevention","The reverse camera malfunction. It flip the image upside down and lose all object distance warning."],["2024-04-16","Power Train","The contact owns a 2019 Ram 1500 Promaster. The contact stated that while her husband was driving at approximately 40 MPH, the vehicle was shaking and making an abnormally loud grinding noise. The contact\u00e2\u20ac\u2122s husband stated that the ABS and ESC warning lights were illuminated. The contact's husband pulled over, turned \u2026"],["2023-09-12","Equipment","Unintended rapid deployment of the awning after pulling into a rest area. Had to climb up a ladder to manually retract the awning and duct tape the damaged awning to the rail. This could have happened while driving. This has happened to many, many other owners of the Coachmen class B RVs with the Carefree awnings. Upon\u2026"]]},"investigations":[],"ncap":[],"popularity":999,"headline":{"range":null,"mpg":24,"ncap":null,"complaints":63},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}