{"id":"2020_chrysler_pacifica","make":"Chrysler","make_slug":"chrysler","model":"Pacifica","model_slug":"pacifica","year":2020,"url":"/chrysler/pacifica/2020/","pts":["phev","gas"],"configs":[{"id":41943,"model":"Pacifica Hybrid","pt":"phev","drive":"Front-Wheel Drive","trany":"Automatic (variable gear ratios)","cyl":6,"displ":3.6,"eng":"PHEV","turbo":false,"super":false,"start_stop":true,"city":29,"hwy":30,"comb":30,"cityA":87,"hwyA":76,"combA":82,"kwh100":41.0,"range":null,"range_city":null,"range_hwy":null,"erange":32.0,"phev_comb":48,"charge240":2.0,"charge240b":0.0,"charger":"","charger_b":"","motor":"89 kW AC Induction","fuel":"Regular Gas and Electricity","vclass":"Minivan - 2WD","co2":119,"fe_score":10,"ghg_score":10,"fuel_cost":2100,"save_spend":4250,"guzzler":false,"mfr_code":"CRX","modified":"Fri Mar 25 00:00:00 EDT 2022"},{"id":41893,"model":"Pacifica","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic 9-spd","cyl":6,"displ":3.6,"eng":"","turbo":false,"super":false,"start_stop":true,"city":19,"hwy":28,"comb":22,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Minivan - 2WD","co2":401,"fe_score":4,"ghg_score":4,"fuel_cost":2850,"save_spend":-3000,"guzzler":false,"mfr_code":"CRX","modified":"Tue Sep 10 00:00:00 EDT 2019"},{"id":42986,"model":"Pacifica AWD","pt":"gas","drive":"All-Wheel Drive","trany":"Automatic 9-spd","cyl":6,"displ":3.6,"eng":"","turbo":false,"super":false,"start_stop":false,"city":17,"hwy":25,"comb":20,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Minivan - 4WD","co2":445,"fe_score":4,"ghg_score":4,"fuel_cost":3100,"save_spend":-4250,"guzzler":false,"mfr_code":"CRX","modified":"Mon Aug 24 00:00:00 EDT 2020"}],"vclass":"Minivan - 2WD","segment":"Minivan","recalls":[{"campaign":"26V362000","component":"ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY","mfr":"Chrysler (FCA US, LLC)","reported":"2026-06-04","owner_notified":"2026-06-23","units":17277,"summary":"Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the \"Off\" position.","consequence":"A vehicle fire increases the risk of injury.","remedy":"Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.","notes":"","park_outside":true,"do_not_drive":false,"mfr_campaign":"52D","initiated_by":"ODI","variants":[],"severity":"critical"},{"campaign":"25V876000","component":"EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:","mfr":"Rollx Vans","reported":"2025-12-17","owner_notified":"2026-02-05","units":86,"summary":"Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.","consequence":"An unsecured wheelchair can move during transit, increasing the risk of injury.","remedy":"Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.","notes":"","park_outside":false,"do_not_drive":false,"mfr_campaign":"","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"24V793000","component":"AIR BAGS:SIDE/WINDOW:CURTAIN","mfr":"Chrysler (FCA US, LLC)","reported":"2024-10-24","owner_notified":"2020-10-22","units":26,"summary":"Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles.  An improperly secured connector for the side curtain air bags may prevent the air bags from deploying.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, \"Side Impact Protection\" and 226, \"Ejection Mitigation.\"","consequence":"An air bag that does not deploy during a crash increases the risk of injury.","remedy":"Dealers will secure the connector, free of charge.  All vehicles have been remedied.  Owner notification letters were mailed October 22, 2024.  Owners may contact FCA customer service at 1-800-853-1403.  FCA's number for this recall is A8B.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"A8B","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"24V538000","component":"HYBRID PROPULSION SYSTEM","mfr":"Chrysler (FCA US, LLC)","reported":"2024-07-18","owner_notified":"2025-03-06","units":3606,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles.  The battery pack may cause a vehicle fire when parked, even with the ignition in the \"Off\" position.","consequence":"A vehicle fire increases the risk of injury.","remedy":"Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired.  Dealers will update the high voltage battery pack control module (BPCM) software.  In addition, dealers will inspect and if necessary, replace the battery pack assembly.  Repairs will be performed free of charge.  Owner notification letters were mailed March 6, 2025.  Owners may contact FCA US LLC customer service at 1-800-853-1403.  FCA US LLC's number for this recall is 72B.  This recall is an expansion of NHTSA recall number 22V-077.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":true,"do_not_drive":false,"mfr_campaign":"72B","initiated_by":"ODI","variants":["phev"],"severity":"critical"},{"campaign":"23V010000","component":"HYBRID PROPULSION SYSTEM: INVERTER","mfr":"Chrysler (FCA US, LLC)","reported":"2023-01-17","owner_notified":"2023-02-23","units":67117,"summary":"Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs).  An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.","consequence":"An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.","remedy":"Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge.  FCA US will notify dealers and begin notifying owners on or about:  03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles.  FCA began notifying owners on February 23, 2023.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.  FCA US, LLC's number for this recall is 03A.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"03A","initiated_by":"ODI","variants":[],"severity":"high"},{"campaign":"20V191000","component":"BACK OVER PREVENTION: SENSING SYSTEM: CAMERA","mfr":"Chrysler (FCA US LLC)","reported":"2020-09-10","owner_notified":"2020-04-27","units":319610,"summary":"Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4\" or 12\" radio displays.  A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rearview Mirrors.\"","consequence":"The lingering rearview image can distract the driver, increasing the risk of a crash.","remedy":"Chrysler has notified owners, and dealers will update the radio display software, free of charge.  Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020.  The recall began April 27, 2020.  Owners may contact Chrysler customer service at 1-800-853-1403.  Chrysler's number for this recall is W30-W37.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W30-W37","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"20V334000","component":"ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES","mfr":"Chrysler (FCA US LLC)","reported":"2020-06-09","owner_notified":"2020-07-30","units":23079,"summary":"Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles (\"PHEV\").  The 12 volt isolator post located behind the driver's seat may develop high resistance.","consequence":"A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.","remedy":"FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination.  In the event the post is compromised, the 12v isolator post and associated cables will be replaced.  Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint.  The recall remedy is currently under development.  FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint.  If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed.  Interim notifications are expected to begin around June 22, 2020.  The recall began July 30, 2020.  Owners may contact FCA US LLC customer service at 1-800-853-1403.  FCA US LLC's number for this recall is W46.    Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed:  do not park these vehicles inside of buildings or structures, or near other vehicles.  Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"W46","initiated_by":"MFR","variants":["phev"],"severity":"critical"}],"recall_count":7,"critical_count":3,"park_outside":true,"do_not_drive":false,"score":35,"grade":"F","complaints":{"count":226,"crash":10,"fire":3,"injured":11,"deaths":0,"comps":[["Electrical System",88],["Engine",74],["Power Train",55],["Steering",31],["Unspecified",25],["Fuel/Propulsion System",19]],"by_year":{"2020":8,"2021":14,"2022":33,"2023":45,"2024":53,"2025":43,"2026":30},"excerpts":[["2022-12-07","Vehicle Speed Control","The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds with the Auto Start/Stop, and electronic throttle control warning lights illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure, and no\u2026"],["2022-12-06","Engine","I was driving the car around 70 mph on a highway with charged batteries and a 3/4 full tank of gas when the engine shut off a red dot appeared under the check engine light and a message appeared saying charging system fault, shift to park. Before this the van had been in the shop multiple times for a periodic check eng\u2026"],["2022-12-05","Power Train","Driving on the road and vehicle lost all propulsion. Warning comes up on the dash saying Service Charging System and Shift to P. At that point, one has to coast to a stop on the side of the road. Vehicle would not restart. After waiting and completely shutting down the vehicle, it did restart. This is the second time t\u2026"]]},"investigations":[{"action":"RQ24004","component":"ELECTRICAL SYSTEM:WIRING","opened":"2024-02-27","closed":"","campaign":"","subject":"Loss of motive power due to an internal wiring connector short.","summary":"On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV).\u00c2\u00a0 On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an un"},{"action":"DP22005","component":"ELECTRICAL SYSTEM:PROPULSION SYSTEM","opened":"2023-01-27","closed":"2023-08-07","campaign":"22V063000","subject":"Pedestrian alert sounds","summary":"NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matt"},{"action":"PE22008","component":"POWER TRAIN","opened":"2022-07-22","closed":"2024-03-27","campaign":"23V010","subject":"Transmission fault leading to loss of motive power","summary":"On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect"}],"ncap":[{"desc":"VAN FWD","overall":5,"frontal":5,"side":5,"rollover":4,"rollover_risk":0.116,"seats":null,"fcw":"Optional","ldw":"Optional","aeb":"No","esc":"Optional","backup_cam":"","variant":null},{"desc":"VAN FWD","overall":5,"frontal":4,"side":5,"rollover":4,"rollover_risk":0.109,"seats":7,"fcw":"Optional","ldw":"Optional","aeb":"No","esc":"Optional","backup_cam":"","variant":"hev"},{"desc":"VAN AWD","overall":null,"frontal":5,"side":5,"rollover":null,"rollover_risk":0.116,"seats":null,"fcw":"No","ldw":"No","aeb":"No","esc":"","backup_cam":"","variant":null}],"popularity":121,"headline":{"range":null,"mpg":30,"ncap":5,"complaints":226},"presskit_trims":[],"generated_at":"2026-09-11 05:01 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}