{"id":"2021_ram_promaster_city","make":"Ram","make_slug":"ram","model":"Promaster City","model_slug":"promaster-city","year":2021,"url":"/ram/promaster-city/2021/","pts":["gas"],"configs":[{"id":43060,"model":"Promaster City","pt":"gas","drive":"Front-Wheel Drive","trany":"Automatic 9-spd","cyl":4,"displ":2.4,"eng":"","turbo":false,"super":false,"start_stop":false,"city":21,"hwy":28,"comb":24,"cityA":0,"hwyA":0,"combA":0,"kwh100":null,"range":null,"range_city":null,"range_hwy":null,"erange":null,"phev_comb":null,"charge240":null,"charge240b":null,"charger":"","charger_b":"","motor":"","fuel":"Regular","vclass":"Special Purpose Vehicle 2WD","co2":374,"fe_score":5,"ghg_score":5,"fuel_cost":2600,"save_spend":-1750,"guzzler":false,"mfr_code":"CRX","modified":"Tue Aug 17 00:00:00 EDT 2021"}],"vclass":"Special Purpose Vehicle 2WD","segment":"Special purpose","epa_certified":true,"recalls":[{"campaign":"21V728000","component":"EXTERIOR LIGHTING:TURN SIGNAL","mfr":"Chrysler (FCA US, LLC)","reported":"2021-09-21","owner_notified":"2021-10-28","units":23853,"summary":"Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles.  If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, \"Lamps, Reflective Devices, and Associated Equipment.\"","consequence":"The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.","remedy":"Dealers will update the Body Controller Module (BCM) software, free of charge.  Owner notification letters were mailed October 28, 2021.  Owners may contact FCA US LLC customer service at 1-800-853-1403.  FCA US LLC's number for this recall is Y71.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y71","initiated_by":"MFR","variants":[],"severity":"minor"},{"campaign":"21V699000","component":"SEAT BELTS","mfr":"Chrysler (FCA US, LLC)","reported":"2021-09-09","owner_notified":"2021-10-28","units":10372,"summary":"Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles.  The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, \"Occupant Crash Protection.\"","consequence":"An unsecured child restraint system can increase the risk of injury during a crash.","remedy":"Dealers will inspect and replace the seat belt retractors as necessary, free of charge.  Owner notification letters were mailed October 28, 2021.  Owners may contact FCA US LLC customer service at 1-800-853- 1403.  FCA US LLC's number for this recall is Y61.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y61","initiated_by":"MFR","variants":[],"severity":"high"},{"campaign":"21V147000","component":"SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE","mfr":"Chrysler (FCA US, LLC)","reported":"2021-03-09","owner_notified":"2021-03-30","units":4,"summary":"Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles.  The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.","consequence":"The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.","remedy":"FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge.  The recall began on March 30, 2021.  Owners may contact FCA US, LLC customer service at 1-800-853-1403.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","park_outside":false,"do_not_drive":false,"mfr_campaign":"Y11","initiated_by":"MFR","variants":[],"severity":"high"}],"recall_count":3,"critical_count":0,"park_outside":false,"do_not_drive":false,"score":81,"grade":"B","complaints":{"count":5,"crash":0,"fire":0,"injured":0,"deaths":0,"comps":[["Engine",3],["Equipment",1],["Seat Belts",1],["Exterior Lighting",1]],"by_year":{"2021":2,"2022":1,"2024":2},"excerpts":[["2024-12-12","Engine","Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to\u2026"],["2024-12-12","Engine","Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to\u2026"],["2022-04-03","Engine","Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be unsafe. The leak was \u2026"]]},"investigations":[],"ncap":[],"popularity":999,"headline":{"range":null,"mpg":24,"ncap":null,"complaints":5},"presskit_trims":[],"generated_at":"2026-09-11 06:27 UTC","sources":["EPA fueleconomy.gov","NHTSA recalls","NHTSA complaints","NHTSA NCAP","NHTSA investigations"]}