2020 Toyota Highlander
Hybrid Gas Compact SUV
The 2020 Toyota Highlander is sold in the U.S. as a hybrid and gas compact SUV with 6 EPA-rated configurations. The most efficient version, the Highlander Hybrid, is EPA-rated at 36 mpg combined. NHTSA lists 5 recall campaigns for this model year, which gives it a Safety Signal grade of D. Owners have filed 320 complaints, most often about power train. NHTSA crash-tested it at 5 stars overall.
Specs & fuel economy (EPA)
| Configuration | Powertrain | Drive | Engine / motor | City | Hwy | Comb | Annual fuel* |
|---|---|---|---|---|---|---|---|
| Highlander Hybrid | Hybrid | FWD | 2.5L 4-cyl + 288V Ni-MH | 36 | 35 | 36 | $1,750 |
| Highlander Hybrid AWD | Hybrid | AWD | 2.5L 4-cyl + 288V Ni-MH | 35 | 35 | 35 | $1,800 |
| Highlander Hybrid AWD LTD/PLAT | Hybrid | AWD | 2.5L 4-cyl + 288V Ni-MH | 35 | 34 | 35 | $1,800 |
| Highlander | Gas | FWD | 3.5L 6-cyl | 21 | 29 | 24 | $2,600 |
| Highlander | Gas | FWD | 3.5L 6-cyl | 20 | 28 | 23 | $2,700 |
| Highlander AWD | Gas | AWD | 3.5L 6-cyl | 20 | 27 | 23 | $2,700 |
*EPA estimate at 15,000 miles/year and EPA reference fuel/electricity prices. Source: fueleconomy.gov vehicle records.
Out of factory warranty soon?
The 2020 Toyota Highlander is in the years where transmission, electronics and drivetrain repairs land on the owner. Compare extended-coverage quotes in about two minutes.
Compare coverage →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Data on this page is never influenced by that.
Recalls (5)
Air Bags
highProblem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Structure
highProblem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Risk: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Fix: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
Electronic Stability Control (Esc)
minorProblem: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk: Driving with a deactivated stability control system increases the risk of a crash.
Fix: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
Air Bags
highProblem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Risk: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Fix: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Fuel System, Gasoline
highProblem: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Risk: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
Fix: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
NHTSA investigations
Electrical System:Propulsion System — Pedestrian alert sounds (closed)
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matt
Opened Jan 27, 2023 · closed Aug 7, 2023 · action DP22005
Owner complaints
320 complaints filed
15 involved a crash, 0 a fire, 20 injuries, 0 deaths reported by owners.
Filed by year — 2020: 18 · 2021: 28 · 2022: 22 · 2023: 26 · 2024: 59 · 2025: 106 · 2026: 61
Most-cited components
- Power Train — 125
- Unknown Or Other — 41
- Service Brakes — 38
- Air Bags — 36
- Structure — 32
Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.
Crash ratings
| Configuration | Overall | Frontal | Side | Rollover | Rollover risk |
|---|---|---|---|---|---|
| SUV AWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV AWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV FWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | 17% |
| SUV FWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | 17% |
NHTSA New Car Assessment Program. Standard driver-assist: forward collision warning, lane departure warning, automatic emergency braking.
Compare the 2020 Highlander with
Other Highlander model years
2026 Highlander
0 recalls · 2 complaints
B2025 Highlander
3 recalls · 9 complaints
F2024 Highlander
7 recalls · 42 complaints
F2023 Highlander
9 recalls · 186 complaints
D2022 Highlander
6 recalls · 244 complaints
D2021 Highlander
5 recalls · 520 complaints
B2019 Highlander
3 recalls · 483 complaints
C2018 Highlander
4 recalls · 269 complaints
C2017 Highlander
3 recalls · 267 complaints
B2016 Highlander
2 recalls · 115 complaints
Sources & method
Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). Floor 35. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Complaint counts and NHTSA crash ratings are shown separately and are not blended into the grade.
EPA figures come from fueleconomy.gov vehicle records (ids 42477, 42478, 42479, 42380, 42379, 42381). Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed weekly.