2020 Chrysler Pacifica
Plug-in hybrid Gas Minivan
The 2020 Chrysler Pacifica is sold in the U.S. as a plug-in hybrid and gas minivan with 3 EPA-rated configurations. The most efficient version, the Pacifica Hybrid, is EPA-rated at 30 mpg combined. NHTSA lists 7 recall campaigns for this model year, 3 rated critical, which gives it a Safety Signal grade of F. Owners have filed 226 complaints, most often about electrical system. NHTSA crash-tested it at 5 stars overall.
Specs & fuel economy (EPA)
| Configuration | Powertrain | Drive | Engine / motor | City | Hwy | Comb | Range | kWh/100mi | Charge (240V) | Annual fuel* |
|---|---|---|---|---|---|---|---|---|---|---|
| Pacifica Hybrid | Plug-in hybrid | FWD | 3.6L 6-cyl + 89 kW AC Induction | 29 | 30 | 30 (48 MPGe blended) | 32 mi electric | 41 | 2 h | $2,100 |
| Pacifica | Gas | FWD | 3.6L 6-cyl | 19 | 28 | 22 | — | — | — | $2,850 |
| Pacifica AWD | Gas | AWD | 3.6L 6-cyl | 17 | 25 | 20 | — | — | — | $3,100 |
*EPA estimate at 15,000 miles/year and EPA reference fuel/electricity prices. Source: fueleconomy.gov vehicle records.
Out of factory warranty soon?
The 2020 Chrysler Pacifica is in the years where high-voltage electronics and module repairs land on the owner. Compare extended-coverage quotes in about two minutes.
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Recalls (7)
Electrical System
criticalProblem: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recal
Equipment Adaptive/Mobility
highProblem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Air Bags
highProblem: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Hybrid Propulsion System
criticalProblem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B.
Hybrid Propulsion System
highProblem: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-80
Back Over Prevention
minorProblem: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Electrical System
criticalProblem: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC wil
NHTSA investigations
Electrical System:Wiring — Loss of motive power due to an internal wiring connector short. (open)
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an un
Opened Feb 27, 2024 · action RQ24004
Electrical System:Propulsion System — Pedestrian alert sounds (closed)
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matt
Opened Jan 27, 2023 · closed Aug 7, 2023 · action DP22005
Power Train — Transmission fault leading to loss of motive power (closed)
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect
Opened Jul 22, 2022 · closed Mar 27, 2024 · action PE22008
Owner complaints
226 complaints filed
10 involved a crash, 3 a fire, 11 injuries, 0 deaths reported by owners.
Filed by year — 2020: 8 · 2021: 14 · 2022: 33 · 2023: 45 · 2024: 53 · 2025: 43 · 2026: 30
Most-cited components
- Electrical System — 88
- Engine — 74
- Power Train — 55
- Steering — 31
- Unknown Or Other — 25
Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.
Crash ratings
| Configuration | Overall | Frontal | Side | Rollover | Rollover risk |
|---|---|---|---|---|---|
| VAN FWD | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★☆ | 12% |
| VAN FWD | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ | 11% |
| VAN AWD | not rated | ★★★★★ | ★★★★★ | not rated | 12% |
NHTSA New Car Assessment Program.
Other Pacifica model years
2027 Pacifica
1 recalls · 0 complaints
D2026 Pacifica
5 recalls · 11 complaints
F2025 Pacifica
10 recalls · 28 complaints
F2024 Pacifica
11 recalls · 67 complaints
F2023 Pacifica
14 recalls · 192 complaints
F2022 Pacifica
10 recalls · 321 complaints
F2021 Pacifica
8 recalls · 391 complaints
F2019 Pacifica
9 recalls · 354 complaints
F2018 Pacifica
16 recalls · 1,086 complaints
F2017 Pacifica
17 recalls · 1,593 complaints
Sources & method
Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). Floor 35. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Complaint counts and NHTSA crash ratings are shown separately and are not blended into the grade.
EPA figures come from fueleconomy.gov vehicle records (ids 41943, 41893, 42986). Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed weekly.