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2020 Ram Promaster City

Gas
Special Purpose Vehicle 2WD
1 EPA-rated configurations
Data refreshed 2026-09-11
F
Safety Signal
42 / 100 from the NHTSA recall record
Recalls1 critical7
Complaintsowner reports to NHTSA43
Crash ratingNHTSA overall—
Fuel economybest combined, EPA24 mpg
2022202120202019201820172016

The 2020 Ram Promaster City is sold in the U.S. as a gas special purpose. The most efficient version, the Promaster City, is EPA-rated at 24 mpg combined. NHTSA lists 7 recall campaigns for this model year, 1 rated critical, which gives it a Safety Signal grade of F. Owners have filed 43 complaints, most often about the back over prevention.

Specs & fuel economy

Source: EPA fueleconomy.gov
ConfigurationPowertrainDriveEngine / motorCityHwyCombAnnual fuel*
Promaster CityGasFWD2.4L 4-cyl212824$2,600

*EPA estimate at 15,000 miles/year at EPA reference fuel and electricity prices. fueleconomy.gov record ids: 41936.

Factory warranty running out?

The 2020 Ram Promaster City is in the years where transmission, electronics and drivetrain repairs land on the owner. Compare extended-coverage quotes in about two minutes.

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Recalls (7)

Source: NHTSA recall database
▲high

Equipment Adaptive/Mobility

86 vehicles
ProblemRollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.RiskAn unsecured wheelchair can move during transit, increasing the risk of injury.FixRollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
NHTSA campaign 25V876000reported Dec 17, 2025Rollx Vans
!critical

Engine And Engine Cooling

67C, B3C, C9C
300,691 vehicles
ProblemChrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.RiskElectrical circuits that overheat increase the risk of a fire.FixDealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners
NHTSA campaign 25V720000reported Oct 23, 2025Chrysler (FCA US, LLC)
▲high

Back Over Prevention

59C
219,577 vehicles
ProblemChrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.RiskA rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.FixDealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
NHTSA campaign 25V552000reported Aug 26, 2025Chrysler (FCA US, LLC)
▲high

Power Train

44A
165,503 vehicles
ProblemChrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.RiskA partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.FixDealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
NHTSA campaign 23V301000reported Apr 27, 2023Chrysler (FCA US, LLC)
○minor

Exterior Lighting

Y71
23,853 vehicles
ProblemChrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."RiskThe driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.FixDealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
NHTSA campaign 21V728000reported Sep 21, 2021Chrysler (FCA US, LLC)
▲high

Service Brakes, Hydraulic

Y11
4 vehicles
ProblemChrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.RiskThe loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.FixFCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
NHTSA campaign 21V147000reported Mar 9, 2021Chrysler (FCA US, LLC)
▲high

Air Bags

W52
114 vehicles
ProblemChrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.RiskIn the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.FixFCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
NHTSA campaign 20V374000reported Jun 25, 2020Chrysler (FCA US LLC)

Owner complaints

Source: NHTSA complaint database
43complaints filed

3 involved a crash · 0 a fire · 2 injuries · 0 deaths reported

Filed per year: 2020: 2 · 2021: 5 · 2022: 2 · 2023: 4 · 2024: 5 · 2025: 9 · 2026: 16

Most-cited components

Back Over Prevention11
Power Train10
Unspecified9
Electrical System8
Engine And Engine Cooling5
Visibility/Wiper4

What owners describe

“I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer w…”Dec 5, 2025 · Power Train · NHTSA owner report
“formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition…”Dec 5, 2025 · Power Train · NHTSA owner report
“On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warranty company also denie…”Nov 4, 2025 · Engine · NHTSA owner report

Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.

Crash ratings

Source: NHTSA NCAP

NHTSA has not published 5-Star crash ratings for this model year.

Other Promaster City model years

F

2022 Ram Promaster City

8 recalls · 65 complaints

F

2021 Ram Promaster City

10 recalls · 114 complaints

F

2019 Ram Promaster City

10 recalls · 63 complaints

F

2018 Ram Promaster City

12 recalls · 53 complaints

F

2017 Ram Promaster City

12 recalls · 76 complaints

F

2016 Ram Promaster City

15 recalls · 57 complaints

Sources & method

Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). Floor 35. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Complaint counts and NHTSA crash ratings are shown separately and are not blended into the grade.

EPA figures come from fueleconomy.gov vehicle records. Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed weekly.

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